Store Policy

SoulStar Boutique has longtime supplier and customer relationships, we are really reasonable for in store exchanges if you buy something that doesn't work for you.  We have very few issues with the product lines, though occasionally it can happen we understand and endeavor to make it right for you.

All disputes will be handled by our C.O.O Bryana Hayton by email [email protected]

If you would prefer to contact us at the store, the number is 1-250-338-5095

Cash Refunds MAY be offered if there is no other suitable solution.

All Defective items purchased MUST be reported within 24hours of receiving it for replacement/exchange.

Our Customer Reward Program will be super amazing and will include point on web-store and in-store purchases.  If you are a customer before we get our rewards up and running, don't worry!  We will sign you up with a bunch of bonus points for being one of our VIP shoppers.  All giveaways will be themed around personal care, and points will be able to be used for goods and services.